Comments on: Creating an Automated Email to Send in Response to Online Enquiries http://blog.whatclinic.com/2009/08/creating-an-automated-email-to-send-in-response-to-online-enquiries.html Sharing Tech, Marketing & Health 2.0 information Wed, 25 Jan 2012 11:37:20 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Guo Du http://blog.whatclinic.com/2009/08/creating-an-automated-email-to-send-in-response-to-online-enquiries.html/comment-page-1#comment-569 Guo Du Tue, 18 Aug 2009 10:15:37 +0000 http://blog.revahealth.com/?p=546#comment-569 It might be good to including a reference number in the email for future communication. Also if there are some intelligent engine to add additional information based on user queries, could also give user positive feeling on the website. Just my 2 cents and thanks for sharing the expertise on online inquire. --Guo BTW I love your blog! It might be good to including a reference number in the email for future communication.

Also if there are some intelligent engine to add additional information based on user queries, could also give user positive feeling on the website.

Just my 2 cents and thanks for sharing the expertise on online inquire.

–Guo
BTW I love your blog!

]]> By: Guo Du http://blog.whatclinic.com/2009/08/creating-an-automated-email-to-send-in-response-to-online-enquiries.html/comment-page-1#comment-568 Guo Du Mon, 17 Aug 2009 11:57:15 +0000 http://blog.revahealth.com/?p=546#comment-568 It might be good to including a reference number in the email for future communication. Also if there are some intelligent engine to add additional information based on user queries, could also give user positive feeling on the website. Just my 2 cents and thanks for sharing the expertise on online inquire. --Guo It might be good to including a reference number in the email for future communication.

Also if there are some intelligent engine to add additional information based on user queries, could also give user positive feeling on the website.

Just my 2 cents and thanks for sharing the expertise on online inquire.

–Guo

]]> By: Caelen King http://blog.whatclinic.com/2009/08/creating-an-automated-email-to-send-in-response-to-online-enquiries.html/comment-page-1#comment-567 Caelen King Mon, 17 Aug 2009 10:50:55 +0000 http://blog.revahealth.com/?p=546#comment-567 Hi Patrick I think it is a matter of balance. We measure about 10,000 visitors daily and the average visitor that completes an online enquiry has only spent slightly more than a minute reading the clinic's information. We think that it is good practice to include key points it in the email, provided it is below the critical parts. I guess it is all a matter of balance - don't flood them but use the opportunity. Thanks for dropping by and the RT Hi Patrick

I think it is a matter of balance. We measure about 10,000 visitors daily and the average visitor that completes an online enquiry has only spent slightly more than a minute reading the clinic’s information. We think that it is good practice to include key points it in the email, provided it is below the critical parts.

I guess it is all a matter of balance – don’t flood them but use the opportunity.

Thanks for dropping by and the RT

]]> By: Twitted by plennon http://blog.whatclinic.com/2009/08/creating-an-automated-email-to-send-in-response-to-online-enquiries.html/comment-page-1#comment-566 Twitted by plennon Mon, 17 Aug 2009 10:47:54 +0000 http://blog.revahealth.com/?p=546#comment-566 [...] This post was Twitted by plennon [...] [...] This post was Twitted by plennon [...]

]]> By: Patrick Lennon http://blog.whatclinic.com/2009/08/creating-an-automated-email-to-send-in-response-to-online-enquiries.html/comment-page-1#comment-565 Patrick Lennon Mon, 17 Aug 2009 10:41:55 +0000 http://blog.revahealth.com/?p=546#comment-565 Hi Caelen, Coming from a generic business perspective (not medical) I agree with your emphasis on point 1,2 & 5. But I am not sure I would flood an automated response email with testimonials etc. as referenced in points 3&4. I think this could be info overload, plus the customer has already been on your site and should have come across this information already. I think this could be a bit of a turn off factor. If you get points 1& 2 right you will have the opportunity to reach out to the customer in a more personal manner with your response and at this point I think you should emphasize benefits and testimonials, which are focused on that individual customers need. @plennon Hi Caelen,

Coming from a generic business perspective (not medical) I agree with your emphasis on point 1,2 & 5.

But I am not sure I would flood an automated response email with testimonials etc. as referenced in points 3&4. I think this could be info overload, plus the customer has already been on your site and should have come across this information already. I think this could be a bit of a turn off factor.

If you get points 1& 2 right you will have the opportunity to reach out to the customer in a more personal manner with your response and at this point I think you should emphasize benefits and testimonials, which are focused on that individual customers need.

@plennon

]]>