With the recent changes to the way that Irish patients can claim money back on dental treatment, the cost of treatment for many looks set to rise. I thought now would be a good time to benchmark what treatments Irish patients were enquiring about over the last year and see how this changes over the coming year. Here are some statistics about the different types of treatment that Irish dental patients are interested in based on where they are having the treatment performed. First of all here are the treatments that people are enquiring about through dentists in the Republic.

Republic of Ireland dental treatments

Braces and orthodontics top the list, with new treatments like Invisalign helping to increase their share of the market. Of interest also is the fact that optional cosmetic treatments like teeth whitening and veneers are still so prominent in the list despite the downturn. It will be interesting to see if they remain so prominent over the coming year.

Next, we take a look at what patients from the Republic are looking for from dentists in Northern Ireland.

Northern Ireland dental treatments

An even greater proportion of patients looking for treatment in Northern Ireland are interested in braces, not surprising given that it is one of the more expensive treatments available – starting prices for treatment in Dublin are close to €4,000.  I’d be interested to hear what prices people are being quoted for orthodontics in Northern Ireland by way of comparison.

Root canal treatment also accounts for a far greater share of the market here than with local dentists. It is a necessary precursor to many other treatments, but again they can be quite costly, especially as it is done as needed per tooth.

Finally, here is a look at which treatments patients are looking at having done abroad.

Overseas dental treatments for Irish patients

Dental implants jump to the top of the list here. From our own survey of previous dental tourism patients we know that price is their primary concern, and with implants starting around €1,500 at home and around €600 in Hungary it is no wonder that they are asking about treatment abroad. Surprisingly the relatively inexpensive teeth whitening is also very popular, as is the other cosmetic favourite, dental veneers.

Even more surprising though is that braces abroad are so popular. With regular visits needed to tighten and adjust most braces, traveling abroad each time can prove to be very expensive if you’re not careful. As you’ll hear in a patient case study later this week, even with the greatest planning there can be unexpected problems that can force the price up to more than the cost here in Ireland.

We’ll take a look at this information again in the months to come to see how things are changing. In the meantime, if there is more information like this you’d like to see, please leave a comment below. We’ll be publishing similar information for the UK market soon too.

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Leads are the lifeblood of sales. Nothing arouses quite as much passion amongst sales staff as the quality of their leads. The following Al Pacino clip gives a good, if slightly dramatized version of this passion.

Warning: Lots of Swearing!

How Good Are Your Sales Leads?

Sales leads are a strange beast, and the value that is placed on them depends  both on the company and the sales person in question. Give a sales person that normally generates their own leads a list of purchased leads and somehow they’ll manage to call the guy on the list that died last week. All of a sudden the list of leads is worthless in the sales person’s head.

What Determines The Value Of A Sales Lead?

  1. Age. In general the younger the lead the better. Older leads might have already decided against the purchase, or even purchased from your competitor.
  2. Rarity. The more people who have the lead the less chance that you are going to sell to them. After all, the customer is probably only going to buy from one source.
  3. Relevance. How relevant is the lead to the product or service that you sell? The more relevant the better! In other words if you are selling compact cars you are better off with a lead for small cars than with a general enquiry for cars.
  4. Stage in the Buying Cycle. Depending on what you are selling it can be better to be at the beginning or the end of the buying cycle. For example, if you are selling TVs then its probably best to be at the end of the buying cycle. The customer has probably made up their mind to purchase and is shopping around for the best price. In the case of an enterprise class software solution though it is best to be around at the beginning of the cycle when you can still shape the requirements.
  5. Effort. The sales person’s effort is by far and away the most important factor when determining the value of a lead. If they don’t value a lead (and therefore don’t put the required effort into closing it) then it becomes a self-fulling prophecy.

Obviously the quality of sales leads vary and there are good sales leads and bad sales lead but the quality of the lead is not the only factor in driving sales. You can give top quality leads to an organization and if they don’t value them then they are going to be worthless. Give the same leads to a company that works them tirelessly and they are gold dust.

The effective value of a sales lead is a combination of the original quality of the lead and the value that is placed on it.

Your sales staff will always value the leads they generate themselves the most, because they cost them they most, i.e. their own time. Next will be the leads that cost the organization the most. Right at the bottom of the pile will be the so called ‘free’ leads, i.e. the leads they never asked for but landed on  their desk from some over eager youngster in marketing.

How Do We Know This?

Not only do we depend on sales leads to drive our own business but we also generate large number of leads for health clinics around the world. What we have found in RevaHealth.com is that the clinics that pay for their online enquiries tend to value them the most too. When we survey potential patients two days after they contact a clinic the higher paying clinics routinely get higher levels of consumer satisfaction.  Unsurprisingly they also get a higher conversion rate.

Customer Satisfaction with Conversion Rate

Satisfaction With Initial Communication & Resulting Conversion Rate

* Note conversion rates are extrapolated from the number of reviews generated as result of patient enquiries through RevaHealth.com

It is interesting to note that there is a 50% increase in the number of potential patients who are happy with the customer service they receive from our free clinics compared to our paying clinics. However, there is a 400% difference in their respective conversion rates.

The implication here is that even though 50% of people who contact a free clinic say they are happy with the communications they receive, ultimately only a small proportion go on to convert because their expectations are just about being met. On the other hand, the paying clinics value their leads far more and put in more effort meeting or exceeding the patients’ expectations leading to a far higher conversion rate.

How Do The Top Clinics Convert More Patients?

The top clinics on RevaHealth.com pay the most per patient enquiry and therefore they value them the most.

  • They contact every patient  regardless of the perceived quality of the original enquiry.
  • They make a phone call as well as emailing the customer.
  • They are prompt.
  • They are well prepared for each communication.
  • They are consistently ranked by the consumer as having above average customer service.

Conclusion
Unsurprisingly spending time taking care of your potential customers through professional and personal communications results in higher sales. Our statistics shows that there is a potential 400% improvement in conversion rate that can be achieved by improving the level of attention that a company pays to its potential customers. There is also a clear link between how much effort a company puts into its communications and how much they spend to create the sales opportunities in the first place.

Do you prioritise leads from different sources? How do you make sure your sales team put enough effort into all the opportunities they receive? We’d love to hear your thoughts in the comments below.

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Trials are a very useful way of demonstrating to reluctant customers that you have something that they will value. A trial allows them to see for themselves what your product or service can deliver without committing to the full purchase price. Used correctly trials can be a tremendously effective way of boosting sales, particularly of products or services that do not yet have a reputation.

For a lot of companies, consumer software companies for example, running a trial is effectively without cost. You simply put your trial software up on a website for download and let whoever wants to trial it do so. However, for other companies, including us in RevaHealth.com, trials have a tremendous cost.

Running a trial here with a potential customer means we have to spend time setting them up and teaching them how to use the system. It also means that the trialling company may receive value that would otherwise flow to one of our existing paying customers. The trialling company is also monitored by an account executive on an ongoing basis. All of this means that running a trial from our perspective is an expensive proposition.

The whole purpose of a trial is for the potential customer to determine if the product or service can deliver value. This means the trial isn’t without cost to them either. They have to devote time and effort to evaluating the offering. If they take the trial and don’t spend any time working with it then the trial was obviously pointless in the first place.

So how can you ensure that the customer is going to give the trial the attention it deserves? You can’t really, but a good starting point is to charge for the trial, and here’s why.

What’s The Worst That Could Happen?

A decade ago I was working for Baltimore Technologies selling Public Key Infrastructure into tier-one banks all over the world. Our software was expensive and complex, costing millions of dollars. In the beginning we thought that simply trialling our software for free with one of the world’s leading financial institutions represented a great success. Later on we found that all our product was doing was sitting gathering dust without anyone actively evaluating it. Obviously the entire trial was pointless.

So we started to charge for trials, and as a result we did much fewer, but the trials that we did were always a success. (A successful trial doesn’t necessarily mean that you make the sale – a successful trial simply uncovers and clearly demonstrates the value your product offers to the customer.) Not only did this mean more sales in the long run but it also resulted in significantly reduced costs.

How Did Paid Trials Reduce Our Costs?

Charging for a trial is a nearly foolproof method of evaluating a customer. It tests their interest in the product, their ability to purchase at all, and demonstrates a commitment in a way that is close to impossible through any other means.

  1. It forces your own sales staff to correctly evaluate the customer.
  2. Even if a customer isn’t interested, sometimes the path of least resistance is to agree to a free trial. After all, it doesn’t cost them anything. Charging for the trial uncovers this.
  3. Charging for the trial uncovers if the customer has any money to spend.
  4. It also reveals whether or not the person you are talking to has the authority to sign off on a deal, and so helps to identify the key decision maker.
  5. Finally, it helps to ensure that the customer will spend some time and effort making sure that the trial gets the attention it needs. After all, they probably have to justify paying for it in the first place.

At RevaHealth.com we never give free trials of our paid accounts. If someone wants to trial a particular account we will normally accommodate them, but they will always pay, normally for a quarter of a year at a pro rata cost. Ultimately, charging for trials reduces the amount of time we need to spend on customers who would never buy in the end.

Charging for trials isn’t going to work for everyone in every sector, but it does work for us. What are your experiences of offering your products or services on a trial basis?

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Generic Keywords And Locations

Following on from our posts about geo-targeting for SEO and keyword length I was doing a little more research into our keywords. I noticed for the first time that some of our top 50 keywords were single words like “dentist” or “braces”, so I took a look at where the users were who did these searches and where they landed on the site.

Searches for "Dentist" landing on RevaHealth.com

Searches for "Dentist" landing on RevaHealth.com

Looking at the numbers the traffic really isn’t that significant by itself. What is interesting though is what Google is doing. When a user searches for a generic keyword, i.e. one that doesn’t include any qualifier – location in our case, Google is determining where the user is and trying to serve relevant results based on this. Best of all for us, they seem to be doing quite a good job of it too!

We have spent a lot of time over the years making sure all our SEO elements (URL, page title, etc) include location information on the basis that it reflects the content of the page and that users include it in their searches. Now it seems that Google are using this information to determine the location relevancy of the content of our pages.

While the location specificity is quite coarse in the example above, only going down to a country level, it will be interesting to see if over the coming months the landing URLs change to counties or cities, i.e. a user in Dublin lands on our page about dentists in Dublin rather than dentists in Ireland.

Keyword Analysis Tools?

During the last month 87% the quarter of a million keywords used to find RevaHealth.com were unique. The good thing about this is that it means our long tail SEO is working well. The bad news is that it makes it harder to get an overall picture of which keyword phrases or broad match pairs and triplets are doing particularly well.

If you have any recommendations for good tools to analyse the keyword data we have I’d love to hear about them. Just leave a comment below.

I was reading this article by Barney Austen on Bloggertone and got to thinking about all the things people waste money on when starting their own businesses. There are tons of things that you think are really important to have or do. Many of them really are not.

Here at RevaHealth.com we were no different to any other start up. We invested time and money into areas that should have been left to much later in our development cycle. Here is a list of areas that on reflection we either should have ignored or that we managed to get away without.

A Logo
We still don’t have a logo and don’t have any plans to get a logo. We just typed out RevaHealth.com in a font that we liked and left it at that.

Stationary
We still don’t have any. It was a bit of a pain getting some things set up without any, like a business account with Vodafone, but we managed without and we are still managing without.

Business Cards
We did without business cards for a year and even after getting them printed I keep forgetting them. If your business isn’t based around meeting people face to face then business cards aren’t one of the first things that you need.

A CRM System
We spent a huge amount of effort in the early days evaluating CRM systems. This was at a time when we could list all our customers on the back of a napkin. Eventually we deployed Salesforce at huge cost. After a year we abandoned it and went to Highrise. This still didn’t do the job (more about this in a later post) and most of the company reverted to spreadsheets and notebooks.

We now have our own home-grown CRM system which works like a dream, but we couldn’t have created it in the beginning as we didn’t know the way our business would be shaped in the future. Fundamentally we would have been significantly better off if we hadn’t looked at any form of CRM until we had hundreds of customers and a well defined business. I think many start-ups would be in the same boat and that CRM systems are not something that you should be looking at during the early stages of a business.

A Sales Process
Unless you have already done business in exactly the same business environment and your business model is established and well understood then you can’t have a sales process. Inventing one prior to this is pointless and akin to throwing darts drunk, blindfolded and standing on one leg.

An Intranet
Most of us have worked in companies where a corporate intranet was badly implemented and used.  When I started RevaHealth.com I was determined that ours would be implemented and used correctly. The truth of the matter is that it simply wasn’t required. For small companies the natural organic methods of sharing information are much more efficient. We do use our intranet effectively but it has a much smaller role than we envisioned.

A Server
I spent a good man week deploying and poorly configuring an internal server. It now sits in the corner gathering dust. We don’t have any active servers in our office anymore – everything is in the cloud: Mail server, development servers, intranet, source control … everything.

A Brand Name
This is probably important, however we gotten away with a fairly bland and meaningless one so far. I’m not entirely convinced that if we changed our one overnight that anyone would notice.

A Finished Product
Luckily this isn’t a mistake that we made. We deployed product as quickly as possible and iterated every week from that point on. However, this is a mistake that I see start-up companies making every day. They think that they have to get the technology correct before they start doing business. Whereas they need to start doing business before they can figure out what the correct technology is.

Legally Binding Terms & Conditions
Legally binding to what? A typically start-up changes its business so often that any agreements are outdated as soon as the paper dries. It’s probably best to start with standardised creative commons terms & conditions until your business firms up.

So, when you started up your own business what did you spend time or money on that you needn’t have?

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Viral Doesn’t Always Mean Cheap

We all know about viral marketing campaigns. They work because the people who experience them want to share that experience with others. When they do work, they are usually very cost effective because the public and then the media spread the idea for you for free. What people sometimes forget is that sometimes the idea itself isn’t cheap.

To me, the myth of viral marketing is that all you need is a good imagination, some free time, a cheap laptop or digital camera, and YouTube. For this to be true your good imagination really needs to be great, and your execution needs to be good enough to get your idea across clearly enough quickly enough. No mean feat if you ask me.

The truth is that it’s the experience itself that matters. The public will share when they experience something remarkable. Did they laugh out loud when they saw that video online? Were they amazed by the street performance they witnessed? Was that gig in the best venue they’d ever been in?

How Does This Apply To You And Your Business?

Well the first thing to say is that just because something looks cheap doesn’t mean it is cheap. Two contrasting viral hits are the John West Salmon video, which clearly was cheap, and the Microsoft Germany Megawoosh video, which clearly wasn’t. (You can see two “making of” videos for the Microsoft stunt here.)

The second thing to mention is that even if you have the best product in the world, your viral idea might be awful. Whether you’re making one yourself, or entrusting it to a marketing company, run the idea past a few people, and not just people who are going to agree with you! Otherwise you can end up spending more mopping up the mess when it goes wrong, as with the movie 2012′s viral campaign, or Sony’s aborted PSP campaign.

When You Get It Right…

All that said, when it goes right the payoff can be amazing. Take a look at this case study of a Heineken consumer activation from Italy. It will definitely resonate with any of the football fans in the audience.

(Thanks to Dan Leach and Hayes Thompson for the heads up on the video.)

For a start-up company like us, we don’t have the massive marketing budget or the know how ourselves to create brilliant experience like the Heineken one above. Come to the think of it, we probably don’t have the imagination or production talents to create a brilliant cheap video on our own either. Basically, viral is not for us, for now at least.

Just because a particular marketing method or channel is all the buzz right now, doesn’t mean it is right for your business. That goes for viral marketing, Twittering, blogging, vlogging and all the rest. Make sure that when you decide to spend you or your companies time and/or money on any of these activities that you understand what you have to invest to do it right, and understand that if you can’t afford to do it right, it’s probably not worth doing until you can.

Have you tried your hand at creating any viral marketing campaigns? What were the results like for you?

New Clinic Types, Treatments And Specialisations

We’ve recently added a selection of new treatments along with two completely new clinic types to RevaHealth.com. If you run a clinic that offers Bariatric Surgery or Holistic Treatment, then now’s the time to register on RevaHealth.com and start attracting new patients.

If you’re already registered with us and offer these kinds of treatment, you should log in to your account and add them to your profile.

Similarly, clinics that offer Massage Therapy, Beauty Treatments or Dentistry should take a look at our new treatments and add the ones that apply to you. Adding these treatments to your profile helps the public find your clinic when they search for treatment online. Here’s a list of the some of the treatments we’ve added:

Bariatric Surgery
Treatments: Gastric Bypass, Gastric Band, Gastric Balloon, Bariatric Surgery Consultation, Bariatric Surgery.
Example: Gastric Band Manchester

Holistic Health
Treatments: Colonic Irrigation, Ayurveda, Traditional Chinese Medicine, Naturopathy, Cupping, Crystal Healing, Bio-Energy Therapy, Bach Flower Remedies.
Example: Colonic Irrigation Ireland

Massage Therapy
Treatments: Acupressure, Full Body Massage, Hydro Massage, Aromatherapy Massage, Pregnancy Massage, Baby Massage, Remedial Massage, Lomi Lomi Massage, Facial Massage, Foot Massage, Neck and Shoulder Massage, On Site Massage.
Example: Acupressure Dublin

Beauty Therapy
Treatments: Macrolane, Vaser Liposuction, Lipodissolve, Excessive Sweating Treatment, Non-Surgical Facelift, Laser Vaginal Rejuvenation, Waxing, Electrolysis, IPL Hair Removal, Body Wrap, Facials, Acne Treatment, Thread Lift, Mole Assessment
Example: Macrolane UK

Dentistry
Treatment: Dental X-Ray, Gingivitis Treatment, Periodontitis Treatment

Other Clinic Types
Treatments: Medical X-Ray, Fertility Test, Ultrasound, Eyebrow Transplant, Eyelash Transplant

Add Your Specialisations
Lots of you have added plenty of treatments to your profiles, but have you added specialisations? Specialisations appear in your search result on RevaHealth.com and in your profile and help reassure patients that they have found a clinic that specialises in the treatment area they are interested in.

To add specialisations to your clinic’s profile, log in to your account and go to the Profile tab, and click on the Specialises In header.

If you have any questions about registering your clinic, adding treatments, or adding specialisations, please feel free to get in touch by leaving a comment here or by sending us an email to support@revahealth.com.

Dental Tourism in Ireland

Dental tourism is a very divisive topic. On the one hand the advocates of dental tourism espouse the financial savings that can be made, while on the other hand its opponents often talk about poor quality work being carried out abroad. Unfortunately for everyone involved hard facts are very difficult to come by.

Last August the Irish Times reported on a Consumer Choice magazine report which said that “Dentists were found to be 29 per cent more expensive in Dublin compared to Belfast“. A couple of weeks later the Irish Dental Association released the results of their own survey which said that “More than three out of four dentists have had to treat patients for problems linked to treatment received abroad“.

A previous dental tourism survey carried out by us here at RevaHealth.com showed high levels of satisfaction with the treatment received, but worrying levels of education when it came knowing in advance exactly what treatment was needed.

So Where Do We Go From Here?

Ideally we would like to see everyone involved in dentistry in Ireland, whether at home or abroad, publish information and minimise spin. Putting the facts in the public domain should help everyone involved; patients will be able to make better informed decisions on where to be treated, and dentists will be able to make better informed decisions based on what patients want and need.

Luckily, we’re in the position of being able to ask thousands of patients both before and after their treatment about their expectations and their experiences. We already ask patients on an ongoing basis about their post treatment satisfaction levels. We intend to expand this into other areas of questioning and share the results as soon as we can. As a start, here are the results of surveying all RevaHealth.com’s users from Ireland who had dental treatment outside of the Republic in 2009.

Irish Dental Tourism Satisfaction 2009

Survey Results

There are a number of things I would point out about these results. We believe there is a natural tendency for people who have travelled abroad to slightly inflate their satisfaction scores as  a means of self justification. That said, the scores do indicate a high level of satisfaction across the board.

One change I would like to see to this survey is to do with the question of quality of work. I think this topic is actually contained in the “Overall Satisfaction” score, but for the sake of clarity I’d like to see it broken out into its own section.

How You Can Help Us Help You?

If you are involved or interested in the industry, this is where you come in. Satisfaction levels are one thing, but what questions would you like to see answered by Irish dental patients? Over the coming months we intend to publish the results of our survey of Irish patients who were treated in Ireland, as well as continuing to publish more information from Irish, British and overseas patients in general.

If you have questions that you think would add to overall quality of information available about the Irish and British dental industries, or another international market, please leave a comment below or email me directly at pboyle@revahealth.com. I look forward to hearing from you.

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Is The Long Tail Getting Longer?

I was prompted by reading a couple of recent blog posts to examine the relationship between traffic to RevaHealth.com and the length of the keywords that people are using to find pages on our site. The first article I read was from Matt McGee at Small Business Search Marketing which said that “One-Word Searches [were] Up 17% in 2009“. The other was by Jody at Marketing Jive, which said “Long-Tail Dead? Unlikely“.

Both Matt and Jody were looking at sets of data from Experian Hitwise, a well respected source of internet usage data. However, both were coming to fairly different conclusions. My initial thought on reading the articles was to wonder how the ongoing changes to Google, Bing and the others over the last year had affected our traffic, specifically in relation to keyword lengths. My supposition was that the keywords would be getting shorter, not longer, especially due to the roll out of localised search results on Google.

I was wrong.

Keyword Length vs Traffic

Keyword Length vs Traffic

As you can see over the course of the year the length of the keywords that people are using to find our site is getting longer, not shorter. The proportion of traffic resulting from keywords with 1 or 2 words in them has dropped significantly, while proportion from keywords of length 4 and up have all increased, in some cases quite dramatically.

Why Should This Matter To You?

So, what if anything does this all mean for you and your website? Well, first of all I’d say that whatever SEO related research you read on the web, you need to think carefully about how it relates to your site. RevaHealth.com is a site with millions of pages of varying complexity. We know that our success thus far comes from successfully capturing large parts of the long tail in relation to health clinics, so our keyword length graph has always been skewed. In February of this year less that 2% of our traffic came from searches involving single word keywords. Hitwise on the other hand is saying that in general over 20% of searches involve just one keyword.

We’re clearly not yet winning the race for single keywords like “dentists” or “doctors”, but thinking about it for a minute what would we do if we were? Without knowing exactly where the user is we couldn’t even return a decent search result for them. We are normally able to determine the country they are in, but after that it is hit and miss. So a person in Hartlepool who searches for “dentists” would likely land on our dentists worldwide or dentists in the UK pages. Neither of these are really what they’re looking for, so they’ll probably bounce. This then is a problem for both the search engines and ourselves. How do they connect the user who uses just one keyword to the information they need?

The answer has to lie with the user making their actual location available to the browser they are using more often, but until this does happen, I would have to agree with a point Jody made; as web users get more search engine savvy, they are going to use more keywords not less to find exactly what they want. For us at least, the long tail is getting longer, not shorter.

Are you noticing the keywords that drive your traffic getting any longer or shorter, or are you even looking at them?

Welcome To Weedle

I was at the Weedle offices last night and spent an enjoyable evening drinking their wine and learning about what their future plans are. For those of you who haven’t yet heard of Weedle, they are an Irish Start up lead by Iain MacDonald who successfully sold his previous company Perlico to Vodafone in 2007.

What Do Weedle Plan On Doing?
Weedle see a fundamental and universal inefficiency in how people find other people with particular skills. Regardless of if you are looking for drummer to join your band or you need a patent attorney the process that people go through today is lengthy, difficult and regularly produces poor results. Weedle is looking to solve this problem by creating a searchable social network focused on the skills that people have.

Weedle Homepage

Weedle Homepage

The social aspect to what they do is critical. They believe that a person’s proximity to your social network is as important as they skills they possess. In fact they will only show reviews of people if the reviewer is someone you already trust. To some degree I buy into this, at least for common skill sets that are likely to be in my extended social circle.

How are they going to do it?

  • Users create a profile focusing upon their own skills.
  • Users expand their network by inviting people they know. They are incentivised to do so becuase the larger their network on Weedle the more likely that someone who is looking for their skills will find them.
  • Weedle create a search engine where anyone can look for a particular skill in a specific location. Although anyone will be able to use the search, engine additional value is provided if you are logged in.

The Business Model
Weedle have grand plans and they are passionate about building a scalable platform that genuinely provides value. Some of the fundamental tenents of what they do is that they will never charge for position and they will never charge for anything that doesn’t add value to the platform as a whole. While I think this is admirable I question whether there is a valid business model that can underpin the platform.

I have previously spoken out about Irish tech startups that don’t have revenue models that hold water. In my view companies in Ireland that think they can grow a user base without thinking seriously about revenue need to check their atlas and see just how far away Ireland is from Silicon Valley. Simply put, Irish companies do not have access to the resources necessary for this strategy and by resources I mean captial, expertise, management team, etc. Even though Weedle has some serious financial firepower behind it, I would still hold the same reservations.

Their only disclosed business model so far is pay per click business advertising and I thought it would be fun to dissect it.

The potential revenue from PPC advertising on a site depends on 3 factors:

  1. How much advertisers are willing to pay per click.
    This is a function of the content of the page and how far down the buying cycle the typical visitor is. So an advertiser will pay more for the keyword ‘buy lcd television’ than they will for ‘compare plasma & lcd television’ because the second keyword indicates that the user is still relatively early in the buying cylce.
  2. The percentage of visitors that will click on the advert.
    This is largely dependent on how relevant the adverts are to the visitors frame of mind. An example of this is that Google can get pretty good click through rates as their visitors are actively seeking information on the subject matter, whereas Facebook gets poorer click through rates as their visitors are being interrupted from their social networking activities.
  3. The number of visitors and the volume of pages that they view.

Price per Click
This is all going to depend on how users use the service. If the platform ends up being used primarily for high end skills (legal, marketing, etc.) then Weedle should be able to get a lot per click; a ballpark figure of €1 would certainly be possible. However, if its primary use turns out to be for low skills or worse yet non-economically centered skills then their potential price per click could be as low as 10 cent.

Click Through Rates & Relevance
It is pretty easy to see how you can get the adverts to be relevant on a subject matter basis. For example, legal firms would advertise against legal skills and landscaping companies against landscaping skills. However, it would seem to be difficult to get them to match on social relevance. What I mean here is that visitors have come to Weedle specifically because they are looking to find people with the skills that they have that they are connected to. This makes advertising companies who are not part of the social network irrelevant and as a consequence click through rates will decrease.

Another concern would be that the better Weedle becomes at providing useful socially connected search results then the worse the non-socially connected advertising model will perform. This creates negative incentive for the company which is not a good thing.

So what sort of click through can Weedle expect on their search results? Very optimistically 5% and pessimistically 0.5%.

Volume of Visitors
How often do you need to find someone with a new skill? Pretty frequently for sure, but not on a daily basis. I would think on average about 6 times a year for the typical person. So if Weedle get a user base of a million people who use it 50% of the time, with average page views of 4 it would give them one million page views per month.

Potential Revenue
Based on a million page views a month with click through rates between 0.5% and 5%, and the cost per click being between €0.1 and €1, the potential advertising revenue is between €50,000 per month at the top end and as little as €500 at the bottom. Clearly this is a model that needs massive scale in order to be successful.

To put this into perspective, if Weedle is as successful as Facebook and expand to 400 million users then I would project the maximum PPC revenue at €20 million per month, which compares to Facebook’s €50 million. So why would Weedle earn less than FaceBook with the same number of users? After all, FaceBook adverts can’t be more relevant? The reason is that FaceBook users view a huge number of pages each and log on nearly everyday. Their average user spends 55 minutes a day on their site.

Conclusions
The guys at Weedle are a smart group that have built a tremendous amount of technology prior to launch and they clearly have to be looking at other revenue opportunities. Areas that I think would be worth exploring are:

  1. Providing company search results side by side with near equal emphasis to the people search function. Use a pay per lead or pay per position model.
  2. Close the loop by processing payment and providing escrow services for certain appropriate skill sets. (The Elance model.)
  3. License their search results to the major search engine. (The Twitter model.)

It’s great to see another Irish company setting out with properly grand ambitions, and we can’t wait to see how things turn out for them.

Update -15th of March 2010?

Weedle have just announce $4million in investment for US expansion. This is exactly the level that they need to be playing at in order to succeed. This is a huge milestone and massive success for a pre-launch company.

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