http://blog.whatclinic.com/2010/06/the-secret-to-increasing-your-clinic%e2%80%99s-revenue-by-500.html Sharing Tech, Marketing & Health 2.0 information Wed, 25 Jan 2012 11:37:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://blog.whatclinic.com/2010/06/the-secret-to-increasing-your-clinic%e2%80%99s-revenue-by-500.html/comment-page-1#comment-2194 Western Dental Wed, 25 Aug 2010 18:10:36 +0000 http://blog.revahealth.com/?p=1152#comment-2194 This is absolutely true. So many offices and clinics are caught up in the day to day operations and and they don't think about "business development" or patient outreach. Or they are understaffed and just trying to keep up. This is absolutely true. So many offices and clinics are caught up in the day to day operations and and they don’t think about “business development” or patient outreach. Or they are understaffed and just trying to keep up.

]]> http://blog.whatclinic.com/2010/06/the-secret-to-increasing-your-clinic%e2%80%99s-revenue-by-500.html/comment-page-1#comment-2037 William Thu, 24 Jun 2010 15:20:01 +0000 http://blog.revahealth.com/?p=1152#comment-2037 Seems to me you've identified a real service opportunity here. A lot of clinics aren't set up with a marketing / sales department, just with a receptionist, and they aren't naturally going to be good at calling people back, and they don't necessarily have enough volume of callbacks to make it viable to hire someone full-time in that role. Shouldn't Reva consider setting up its own callback operation so that small clinics can outsource that part of the process to you? That way the clinics get calls made in a timely way by trained, specialist staff. If you're boosting their conversion rate by 500% there's got to be enough value in it to keep everyone happy. Seems like a natural direction for you to explore. It fits in with your move in the direction of providing general CRM services to small and mid-size medical businesses. Seems to me you’ve identified a real service opportunity here. A lot of clinics aren’t set up with a marketing / sales department, just with a receptionist, and they aren’t naturally going to be good at calling people back, and they don’t necessarily have enough volume of callbacks to make it viable to hire someone full-time in that role. Shouldn’t Reva consider setting up its own callback operation so that small clinics can outsource that part of the process to you? That way the clinics get calls made in a timely way by trained, specialist staff. If you’re boosting their conversion rate by 500% there’s got to be enough value in it to keep everyone happy. Seems like a natural direction for you to explore. It fits in with your move in the direction of providing general CRM services to small and mid-size medical businesses.

]]> http://blog.whatclinic.com/2010/06/the-secret-to-increasing-your-clinic%e2%80%99s-revenue-by-500.html/comment-page-1#comment-2021 Andrei Henegar Tue, 22 Jun 2010 09:57:33 +0000 http://blog.revahealth.com/?p=1152#comment-2021 I couldn't agree more Caelen, and I believe that calling rather than inviting people to call you is crucial. I believe there's nothing more important than personally speaking to the customer, but there's a caveat - make sure you're fully aware of the extend of your phone-skills. If you feel you're not confident enough on the phone, seek training - fast! Especially if you're dealing in medical tourism. I think there's no greater wrong than a language barrier on your first conversation with a potential new patient. Treatment research is also important, as what's more important than knowledge - and I mean the patient's knowledge. Make them understand their procedure, and they'll feel confident about it. And remember that people can hear you smiling on the phone! I couldn’t agree more Caelen, and I believe that calling rather than inviting people to call you is crucial. I believe there’s nothing more important than personally speaking to the customer, but there’s a caveat – make sure you’re fully aware of the extend of your phone-skills. If you feel you’re not confident enough on the phone, seek training – fast! Especially if you’re dealing in medical tourism. I think there’s no greater wrong than a language barrier on your first conversation with a potential new patient. Treatment research is also important, as what’s more important than knowledge – and I mean the patient’s knowledge. Make them understand their procedure, and they’ll feel confident about it. And remember that people can hear you smiling on the phone!

]]>